Customer Service Officer
Job Description
We are recruiting
for filled the post of a Customer Service Executive, she will be responsible
for acting as a liaison between customers and companies. Assists with
complaints, orders, errors, account questions, billing, cancelations, and other
queries.
Responsibilities
- ·
Resolve customer complaints via phone, email, or social media.
- ·
Use telephones to reach out to customers and verify account
information.
- ·
Greet customers warmly and ascertain problem or reason for
calling.
- ·
Cancel or upgrade accounts.
- ·
Assist with placement of orders, refunds, or exchanges.
- ·
Advise on company information.
- ·
Take payment information and other pertinent information such as
addresses and phone numbers.
- ·
Place or cancel orders.
- ·
Answer questions about warranties or terms of sale.
- ·
Act as the company gatekeeper.
- ·
Handle product recalls.
- ·
Attempt to persuade customer to reconsider cancellation.
- ·
Inform customer of deals and promotions.
- ·
Sell products and services.
- ·
Utilize computer technology to handle high call volumes.
- ·
Work with customer service manager to ensure proper customer
service is being delivered.
- ·
Close out or open call records.
- ·
Compile reports on overall customer satisfaction.
- ·
Handle changes in policies or renewals.
Requirement
- Comfortable
using computers.
- Ability
to serve a constant stream of customers at all times of day and evening
- Must
be Female
- Applicant must reside within Ikeja, Opebi, Merryland, ect
- Ability
to deal with angry or frustrated customers, or customers who may not fully
understand their situation
- Ability
to deal with people in an uplifting manner
- Ability
to solve customer problems
- Ability
to be a quick thinker, research and troubleshoot
- Basic
computer skills
Method of Application
Upon meeting the above
requirement, applicants should send their CVs/Resume to careers@pruviaintegrated.com, the subject of the mail should
be the Job Title.
