Customer Service Officer
Location
Lagos
Salary
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Job Description


We are recruiting for filled the post of a Customer Service Executive, she will be responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Responsibilities

  • ·         Resolve customer complaints via phone, email, or social media.
  • ·         Use telephones to reach out to customers and verify account information.
  • ·         Greet customers warmly and ascertain problem or reason for calling.
  • ·         Cancel or upgrade accounts.
  • ·         Assist with placement of orders, refunds, or exchanges.
  • ·         Advise on company information.
  • ·         Take payment information and other pertinent information such as addresses and phone numbers.
  • ·         Place or cancel orders.
  • ·         Answer questions about warranties or terms of sale.
  • ·         Act as the company gatekeeper.
  • ·         Handle product recalls.
  • ·         Attempt to persuade customer to reconsider cancellation.
  • ·         Inform customer of deals and promotions.
  • ·         Sell products and services.
  • ·         Utilize computer technology to handle high call volumes.
  • ·         Work with customer service manager to ensure proper customer service is being delivered.
  • ·         Close out or open call records.
  • ·         Compile reports on overall customer satisfaction.
  • ·         Handle changes in policies or renewals.

  

Requirement

  • Comfortable using computers.
  • Ability to serve a constant stream of customers at all times of day and evening
  • Must be Female
  • Applicant must reside within Ikeja, Opebi, Merryland, ect
  • Ability to deal with angry or frustrated customers, or customers who may not fully understand their situation
  • Ability to deal with people in an uplifting manner
  • Ability to solve customer problems
  • Ability to be a quick thinker, research and troubleshoot
  • Basic computer skills

Method of Application

Upon meeting the above requirement, applicants should send their CVs/Resume to careers@pruviaintegrated.com, the subject of the mail should be the Job Title.