Human Resource Officer
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Job Description

A business relationship officer (BRO) is the IT liaison for each department in an organization. A business relationship officer understands all business processes and provides technology guidance to ensure maximum return on investment (ROI) for business strategy requirements.


·         Building and maintaining relationships with clients and key personnel within customer companies.

·         Conducting business reviews to ensure clients are satisfied with their products and services.

·         Alerting the sales team to opportunities for further sales within key clients.

·         Letting clients know about other products the company offers.

·         Attending meetings with clients to build relationships with existing accounts.

·         Achieving client relationship targets and KPI’s as set by the Head of Sales.

·         Working closely with Account Managers and Sales Consultants.

·         Escalating and resolving areas of concern as raised by clients.

·         Carrying out client satisfaction surveys and reviews.

·         Monitoring company performance against service level agreements and flagging potential issues.

·         Passing leads to the sales team and following up on progress.

·         Liaising with internal departments to ensure client needs are fulfilled effectively.



·         Strong interpersonal skills and an ability to build rapport with clients.

·         Previous sales experience and an organized approach to work.

·         Hardworking with a strong work ethic.

·         1-3years and above working experience as business relationship officer

·         Previous experience working as a business relationship officer or a track record of managing client relationships.

·         BSc/HND or equivalents are accepted.


Method of Application

Upon meeting the above requirement, applicants should send their CVs/Resume to, the subject of the mail should be the Job Title.