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Job Description


·         Installation, Calibration and Commissioning of assigned equipment: Laboratory equipment and quality control equipment

·         Research and identify solutions to software and hardware issues

·         Carry out routine maintenance of laboratory equipment

·         Diagnose and troubleshoot technical issues, including equipment setup and installation

·         Ask customers targeted questions to quickly understand needs

·         Track system issues through to resolution, within agreed time limits

·         Properly escalate unresolved issues to appropriate unit

·         Provide prompt and accurate feedback to customers

·         Refer to internal database or external resources to provide accurate technical solutions and ensure all issues are properly logged

·         Carry out layout designs using AutoCAD

·         Train customers on application of assigned equipment

·         Prioritize and manage several customer requests per time

·         Follow up with clients to ensure systems/equipment are fully functional after troubleshooting

·         Prepare accurate and timely reports

·         Document technical knowledge in the form of notes and manuals


·         First degree in electrical engineering/electrical electronics/mechanical engineering is compulsory

·         Minimum of 4 years working experience in a similar role

·         Proven work experience as a Technical Support Engineer handling laboratory and quality control equipment like autoclaves, Auto titration Units, Auto Distillation Units, Packaging Systems, general microbiology equipment, balances, HPLC, spectrophotometers, Chromatography equipment etc.

·         Hands-on experience with repair, maintenance and equipment calibration

·         Prior experience with us of AutoCAD

·         Ability to diagnose and troubleshoot basic technical issues

·         Excellent problem-solving and communication skills

·         Ability to provide step-by-step technical help, both written and verbal